Questions and answers
Below, you will find the answers to some frequently asked questions. If the answer to your specific question is not included, please do not hesitate to contact Customer Service
ORDER INFORMATION
I am a new customer – how do I order?
Shopping at MYSTARDENIM.com includes the following steps.
1. Find the jeans you wish to buy.
Shopping at MYSTARDENIM.com includes the following steps.
1. Find the jeans you wish to buy.
2. Watch the instruction video and take your 3 body measurements to obtain your UNIQSIZE (size).
3. Select Rise.
4. Place the jeans in the shopping basket and proceed to the checkout.
5. Enter your personal details/Delivery details
6. Accept our trade terms.
7. Select method of payment and enter your credit card information.
8. Accept the order amount including credit card fee and complete payment.
Which "Leg" should I choose?
At MY STAR DENIM, you may chose between the following "Legs":
Boot cut leg (smaller knee width than hem circumference)
Flared leg (smaller knee width than hem circumference; yet to the extent to create a bell-shaped bottom)
Straight leg (almost identical knee width and hem circumference)
Tapered leg (larger knee width than hem circumference)
Baggy tapered leg (jeans with wide thighs, wide knees, narrow hem circumference)
Slim leg (tight-fitting jeans, thigh, knee and foot)
Tube leg (super tight-fitting jeans, thigh, knee and foot)
Which "Rise" should I chose?
Most people have a personal preference in relation to high waist or low waist jeans. As an extra service at MY STAR DENIM, you may choose between jeans with two different rises. See our fit guide and find out what you prefer.
Why do you have different fits?
Just as different people have different preferences in terms of high waist or low waist jeans, taste also varies in relation to how tight the jeans should be.
See our fit guide and find out what you prefer.
Is it really true that you only require 3 body measurements to make my personal jeans?
Yes, this is absolutely true.
Thanks to MY STAR DENIM’s collaboration with the revolutionary UNIQSIZE fit- and size system, all we need are 3 body measurements to make your personal pair of jeans.
UNIQSIZE allows us to group and classify 99.9% of the people of the world into one unique size based on 3 body measurements: waist, hips and inside leg length. We use these measures to calculate your unique size which we call your UNIQSIZE.
A complex algorithm taking all your other body measurements into account backs the 3 body measurements.
The algorithm allows MY STAR DENIM to provide you and everybody else in the world with personal jeans as UNIQSIZE has a database with 1377 girl/woman size patterns and 935 boy/man size patterns.
This allows MY STAR DENIM to supply you with cool jeans with optimal fit and comfort while at the same time complementing your body in a flattering way.
If you want to know more about UNIQSIZE - www.uniqsize.com
How do I obtain my UNIQSIZE? (size)
Getting your UNIQSIZE is easy.
All you need is a measuring tape and 3 simple body measurements.
To find your correct UNIQSIZE, you must measure your body correct. Hence, it is important that you follow the MY STAR DENIM video guide and our measuring instructions before you measure your body.
VIDEO-guide for women:
VIDEO-guide for women: