Exchange and return

If you have second thoughts (right of cancellation)

You will have a 14-day right of cancellation when you shop at MYSTARDENIM.com. The cancellation period runs from the day of your receipt of the goods.

PACKAGING AND CONDITION OF RETURNED GOODS 

You are only entitled to exercising your right of cancellation only if the goods are returned in materially the same condition and amount. The goods must be complete with tags and labels. Hence, the right of cancellation will be terminated if you use the goods in a such way that apparently significantly reduces the market value of the goods. 

If you have second thoughts, the goods are returned to:

MY STAR DENIM A/S
Logistik Centrum
Przemyslowa 40
57-220 Ziebice
Poland

If you have second thoughts, another option is to refuse to receive the package.
 

What should I include when I return goods?

You are requested to enclose a copy of your order confirmation. It is not a requirement but it will speed up the process if you complete and enclose the supplied exchange and returned goods notice. This may also be downloaded here.

NATURALLY, WE WILL RETURN ANY AMOUNTS PAID TO US

If you have second thoughts, we will of course return any amounts paid to you. The amount will be returned to the card you used for the payment when we have received the returned goods and confirmed that the goods meet the rules of cancellation. We will send you confirmation via email upon our receipt of the returned goods. The email will inform you of how the cancellation process will progress. The only cost you will have when you cancel an order is the return package postage.

Note! We do not accept parcels sent COD and similar. 
 

If something is wrong with your goods (complaint)

Shopping at MYSTARDENIM.com, it goes without saying that you will have a 24-month right of complaint. This means that you are either entitled to have your goods repaired, your money back or a price reduction depending on the given situation. Naturally, the complaint will have to be justified and the defect must not result from the incorrect use of the product and other damaging actions.
 

How soon must I act?

You must make your complaint within "reasonable time" after you noticed the defect. We recommend that you make your complaint as soon as possible. If you make your complaint within two months of noticing the defect, you will have made your complaint in time. 

We will refund reasonable carriage expenses.

If the complaint is justified, we will refund incurred (reasonable) return carriage expenses. The goods are returned to: 

MY STAR DENIM A/S
Logistik Centrum
Przemyslowa 40
57-220 Ziebice
Poland
 

We need the following information when you return goods to us

Returning goods, please inform us of the problem in as many details as possible. If possible, you should enclose a copy of your invoice. It is not a requirement but it will speed up the process if you complete and enclose the supplied exchange and returned goods notice. This may also be downloaded here. 

We will send you confirmation via email upon our receipt of the returned goods. The email will inform you of how the complaint process will progress. Note! We do not accept parcels sent COD and similar.  Remember to always return the goods safely packed and to get a dispatch receipt, allowing us to refund the carriage expenses.
 
MY STAR DENIM A/S | Holmgårdevej 17 | 8632 Lemming | Tel. +45 4026 6310 | CVR: 32447392